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Application error

Discussion in 'Technical Help' started by Elmo147, Apr 19, 2016.

Thread Status:
This last post in this thread was made more than 31 days old.
  1. Elmo147 Trainee Engineer

    Messages:
    1
    Hi i bought SE yeasterday on Steam but i cannot launch the game... here is the game log
    2016-04-19 15:01:28.249 - Thread: 1 -> Log Started
    2016-04-19 15:01:28.257 - Thread: 1 -> Timezone (local - UTC): 2h
    2016-04-19 15:01:28.257 - Thread: 1 -> App Version: 01_130_012
    2016-04-19 15:01:28.257 - Thread: 1 -> Steam build: Always true
    2016-04-19 15:01:28.257 - Thread: 1 -> Is official: True [NO][IS][NAMP]
    2016-04-19 15:01:28.257 - Thread: 1 -> Environment.ProcessorCount: 4
    2016-04-19 15:01:28.257 - Thread: 1 -> Environment.OSVersion: Microsoft Windows NT 6.1.7600.0
    2016-04-19 15:01:28.257 - Thread: 1 -> Environment.CommandLine: "D:\Steam\steamapps\common\SpaceEngineers\Bin64\SpaceEngineers.exe"
    2016-04-19 15:01:28.257 - Thread: 1 -> Environment.Is64BitProcess: True
    2016-04-19 15:01:28.257 - Thread: 1 -> Environment.Is64BitOperatingSystem: True
    2016-04-19 15:01:28.257 - Thread: 1 -> Environment.Version: 4.0.30319.34209
    2016-04-19 15:01:28.257 - Thread: 1 -> Environment.CurrentDirectory: D:\Steam\steamapps\common\SpaceEngineers\Bin64
    2016-04-19 15:01:28.257 - Thread: 1 -> MainAssembly.ProcessorArchitecture: Amd64
    2016-04-19 15:01:28.257 - Thread: 1 -> ExecutingAssembly.ProcessorArchitecture: Amd64
    2016-04-19 15:01:28.257 - Thread: 1 -> IntPtr.Size: 8
    2016-04-19 15:01:28.257 - Thread: 1 -> Default Culture: en-US
    2016-04-19 15:01:28.257 - Thread: 1 -> Default UI Culture: en-US
    2016-04-19 15:01:28.257 - Thread: 1 -> IsAdmin: False
    2016-04-19 15:01:28.266 - Thread: 1 -> MyConfig.Load() - START
    2016-04-19 15:01:28.271 - Thread: 1 -> Path: C:\Users\Tomas\AppData\Roaming\SpaceEngineers\SpaceEngineers.cfg
    2016-04-19 15:01:28.271 - Thread: 1 -> Config file not found! C:\Users\Tomas\AppData\Roaming\SpaceEngineers\SpaceEngineers.cfg
    2016-04-19 15:01:28.274 - Thread: 1 -> MyConfig.Load() - END
    2016-04-19 15:01:28.276 - Thread: 1 -> Checksum file is missing, game will run as usual but file integrity won't be verified
    2016-04-19 15:01:28.760 - Thread: 1 -> WMI {
    2016-04-19 15:01:28.771 - Thread: 1 -> {
    2016-04-19 15:01:28.772 - Thread: 1 -> Caption = NVIDIA GeForce GTX 760
    2016-04-19 15:01:28.772 - Thread: 1 -> AdapterRam = 2147483648
    2016-04-19 15:01:28.772 - Thread: 1 -> DriverVersion = 10.18.13.6200
    2016-04-19 15:01:28.772 - Thread: 1 -> DriverDate = 20160223000000.000000-000
    2016-04-19 15:01:28.772 - Thread: 1 -> Description = NVIDIA GeForce GTX 760
    2016-04-19 15:01:28.772 - Thread: 1 -> DeviceID = VideoController1
    2016-04-19 15:01:28.772 - Thread: 1 -> Name = NVIDIA GeForce GTX 760
    2016-04-19 15:01:28.772 - Thread: 1 -> VideoProcessor = GeForce GTX 760
    2016-04-19 15:01:28.772 - Thread: 1 -> VideoArchitecture = 5
    2016-04-19 15:01:28.772 - Thread: 1 -> PNPDeviceID = PCI\VEN_10DE&DEV_1187&SUBSYS_30001462&REV_A1\4&1286464&0&0008
    2016-04-19 15:01:28.772 - Thread: 1 -> InstalledDisplayDrivers = nvd3dumx.dll,nvwgf2umx.dll,nvwgf2umx.dll,nvd3dum,nvwgf2um,nvwgf2um
    2016-04-19 15:01:28.772 - Thread: 1 -> }
    2016-04-19 15:01:28.772 - Thread: 1 -> {
    2016-04-19 15:01:28.773 - Thread: 1 -> Caption = Intel(R) HD Graphics 4600
    2016-04-19 15:01:28.773 - Thread: 1 -> AdapterRam = 2214592512
    2016-04-19 15:01:28.773 - Thread: 1 -> DriverVersion = 9.18.10.3071
    2016-04-19 15:01:28.773 - Thread: 1 -> DriverDate = 20130319000000.000000-000
    2016-04-19 15:01:28.773 - Thread: 1 -> Description = Intel(R) HD Graphics 4600
    2016-04-19 15:01:28.773 - Thread: 1 -> DeviceID = VideoController2
    2016-04-19 15:01:28.773 - Thread: 1 -> Name = Intel(R) HD Graphics 4600
    2016-04-19 15:01:28.773 - Thread: 1 -> VideoProcessor = Intel(R) HD Graphics Family
    2016-04-19 15:01:28.773 - Thread: 1 -> VideoArchitecture = 5
    2016-04-19 15:01:28.773 - Thread: 1 -> PNPDeviceID = PCI\VEN_8086&DEV_0412&SUBSYS_D0001458&REV_06\3&11583659&0&10
    2016-04-19 15:01:28.773 - Thread: 1 -> InstalledDisplayDrivers = igdumdim64.dll,igd10iumd64.dll,igd10iumd64.dll,igdumdim32,igd10iumd32,igd10iumd32
    2016-04-19 15:01:28.773 - Thread: 1 -> }
    2016-04-19 15:01:28.773 - Thread: 1 -> }
    2016-04-19 15:01:28.809 - Thread: 1 -> Exception occured: System.Runtime.InteropServices.SEHException (0x80004005): External component has thrown an exception.
    at SharpDX.Direct3D11.D3D11.D3D11CreateDevice_(Void* arg0, Int32 arg1, Void* arg2, Int32 arg3, Void* arg4, Int32 arg5, Int32 arg6, Void* arg7, Void* arg8, Void* arg9)
    at SharpDX.Direct3D11.D3D11.CreateDevice(Adapter adapterRef, DriverType driverType, IntPtr software, DeviceCreationFlags flags, FeatureLevel[] featureLevelsRef, Int32 featureLevels, Int32 sDKVersion, Device deviceOut, FeatureLevel& featureLevelRef, DeviceContext& immediateContextOut)
    at SharpDX.Direct3D11.Device.CreateDevice(Adapter adapter, DriverType driverType, DeviceCreationFlags flags, FeatureLevel[] featureLevels)
    at SharpDX.Direct3D11.Device..ctor(Adapter adapter, DeviceCreationFlags flags, FeatureLevel[] featureLevels)
    at VRageRender.MyRender11.CreateAdaptersList()
    at VRageRender.MyRender11.GetAdaptersList()
    at VRageRender.MyDX11Render.get_IsSupported()
    at SpaceEngineers.MyProgram.RunInternal(String[] args)
    at SpaceEngineers.MyProgram.Main(String[] args)
    2016-04-19 15:01:28.810 - Thread: 1 -> Hiding window
    2016-04-19 15:01:28.810 - Thread: 1 -> Hiding window done
    2016-04-19 15:01:28.810 - Thread: 1 -> Showing message
    2016-04-19 15:01:28.828 - Thread: 1 -> ERROR: branch name cannot be resolved, services=
    2016-04-19 15:01:28.828 - Thread: 1 -> ERROR: branch name cannot be resolved, services=
    2016-04-19 15:01:28.836 - Thread: 1 -> ERROR: branch name cannot be resolved, services=
    2016-04-19 15:01:28.837 - Thread: 1 -> ERROR: branch name cannot be resolved, services=
    2016-04-19 15:01:28.837 - Thread: 1 -> ERROR: branch name cannot be resolved, services=
     
  2. CptTwinkie Master Engineer

    Messages:
    4,458
    Microsoft Windows NT 6.1.7600.0
    You need to install service pack 1 from Windows update

    If you continue to have video problems your intel graphics driver could mess up communications with your NVIDIA card. You should probably update it. #LaptopIssues
    DriverDate = 20130319
     
Thread Status:
This last post in this thread was made more than 31 days old.