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I asked for a refund

Discussion in 'General' started by MegaMiner, Dec 8, 2015.

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  1. DDP-158 Master Engineer

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    Wise man once say, if you save that twenty dollars that you want to use to purchase a game, it will put you twenty dollars closer to a computer that will run it better.
     
    • Agree Agree x 6
  2. Pennywise Apprentice Engineer

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    We have a new genre of computer art here. What Keen really produces, is not a game. It probably should be called "virtual constructor". Programmable and sometimes even playable.
     
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  3. Devon_v Senior Engineer

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    1,602
    Why not? It may have slowed down, but Moore's law is still going for the moment. If your hardware is more than two years old it's likely half as capable as what is generally available now. Multi-core makes things a little fuzzy, but SE just wants raw power so it still applies as it used to.

    The term Maxis used way back was "Software Toys".
     
    • Agree Agree x 1
  4. Wisest Man Alive Trainee Engineer

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    Yea, so we end up like The Gift of the Magi. Christmas is close, how fitting.
     
  5. Scorpion00021 Senior Engineer

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    So I'm guessing you'll never get a new computer in your life? One thats, well, modern?

    Theres an important lesson to be learned here. If your computer is only marginally meeting the requirements of the game in early alpha, know that those requirement may change and you might get locked out. Good luck with the refund.
     
    • Agree Agree x 2
    • Informative Informative x 2
  6. DDP-158 Master Engineer

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    3,748
    Hair grows back. Steam sales happen. Your gift will not go waste.
     
  7. Savino Apprentice Engineer

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    Good for you, my friend!!!

    Today I asked for a Pizza!!
     
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  8. Clunas Junior Engineer

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    564
    This is why there is a dialog box preventing you from starting the game:

    With prevention:
    This
    remains as this

    Without prevention:
    This
    becomes this


    On a more serious note, there was a bug a few weeks ago that told people erroneously that their computers were below spec and wouldn't allow them to open the game.

    Edit: apparently resizing the images doesn't stick when the post is posted :/
     
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  9. mhalpern Senior Engineer

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    2,119
    You signed an agreement saying you are alright with things about the game INCLUDING the system requirements changing, forfeiting your right to take legal action against the company for issues you have with the product as a result of those changes. Also it wasn't so much a decision as it was that the kinds of things the game does simply cant be run on the old lower specs, before buying a game you should make sure your specs land you at least roughly in the middle of the system requirements, if you are close to the minimum, and the game updates frequently, you should upgrade first

    edit: the only time you can take legal action is if the stock game damages your computer, not letting it run on lower specs prevents that from happening
     
    • Agree Agree x 1
  10. entspeak Senior Engineer

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    Requesting a refund is not legal action.
     
  11. Uzul Apprentice Engineer

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    Also, the hardware is not even required to be up-to-date .... my computer is nearly 5 years old, has a core i5-2500, and had a geforce 560ti ... which was a standard middle-class system back there - and can run SE and ME without any problems. I'm wondering, what sort of machine he got ^^
     
  12. Ulfsark Master Engineer

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    3,057

    I would love to see a program that can actually burn out and fry the hardware ....
     
    • Agree Agree x 1
  13. ltdan83 Apprentice Engineer

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    I don't know what your financial situation is but you can build a system that can run SE and ME for about $400. I know it sucks to have to shell out for a new pc but, as I have stated before, this is the nature of pc gaming. I also had a computer that could barely run SE but I saved money and bought 1 component each pay period until I had my pc. I spent a lot on mine but I wanted to play other games on ult.
     
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  14. DDP-158 Master Engineer

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    This guy gets it
     
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  15. ltdan83 Apprentice Engineer

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    Perhaps something to do with modulating the voltage or killing the fans but even then there are safety protocols.
     
  16. xpgx1 Trainee Engineer

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    Whatever the case may be - I totally understand his frustration. That being said, EARLY ACCESS is all about change! Ive put some 850+ hrs into the game, and started playing on an ancient amd dual core with 4gb of total ram and my old trusty geforce 8800 GT. But like so many above already explained, the game is barely the same anymore. It rly surpassed anything even keen thought and planned, isn't it natural that somelarge new gimmicks require much more capable hardware? Im rly sorry that your pc (specs would help) is below the minimum of SE now - but c'mon, even a low end dx12 card (the GTX 750) is not out of reach for most ppl. Or just check out Craigslist, eBay or whatever is available for you, older generation cards are perfectly capable of running SE well above the minimum req now.

    So imho asking for a refund on SE or ME after this long time is just downright stupid and nowhere near justifiable. So good luck ;)
     
  17. Commander Rotal Master Engineer

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    Unbelievers...
     
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  18. extraammo Senior Engineer

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    System Requirements are not a promise. They simply are an indicator of hardware needed to run software in it's current state.

    When you first start making a game, the requirements to run it will be low. As you add features, systems, models, graphics, networking, and so on, it takes more to run those. The software requirements were not a prediction, they were an observation.
     
  19. Ulfsark Master Engineer

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    I'm not saying its impossible. I'm sure if it was do some serious calculations without anything to slow it down, it could rack up the heat....or especially if there was some way to override thermal throttling, and just have it run full speed ahead nonstop.
     
  20. UrbanLegend Apprentice Engineer

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    I am also asking for a refund. After playing for over 5000 hours, I have determined that this game does not meet my Space Engineering requirements.
     
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  21. a2457 Senior Engineer

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    at some point i can agree with the OP.
    and at a lot of points i can not.
     
  22. Sergeant Snuggles Junior Engineer

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    Miner Wars was abandoned from what I have been told and so maybe just MAYBE you could get a refund for that yeah sure but ME and SE?....both still very much under development games, one in fact over 2 years into its development. Yeah I think expecting the game to stay within the confines of the initial recommended spec is....well it aint smart to say the least :)

    Your child is born a bumbling idiot unable to do pretty much everything except eat sleep and poop, after 2 years we're walking, talking and unfortunately talking back. You know what were not doing? Living on 2 ounces of milk every couple of hours..thats called growth. Much like the natural world, so does the digital grow until it can no longer be held by the original confines in which it was created. I bet you would happily go out and buy another hard drive to store all that extra porn you wanted to keep....or whatever else is precious to people these days :D
     
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  23. StormField Apprentice Engineer

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    192
    *Sits back and enjoys 4k resolution, max settings, at 60 fps unwavering*

    *Chuckles, cracks brew, quick nod of acknowledgement for hard work to afford such leisure*

    OP, best of luck but it ain't happening. Time to upgrade.
     
    • Agree Agree x 1
  24. Commander Rotal Master Engineer

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    4,979
    Steam Refund service is very understanding both from what i hear and from my own experience. I'd say he has a VERY good chance of getting his money back, especially when he played it smart and threw in some links, screenshots and a complete description of why he wants his money back. If he has only few hours played yet it'd be quite helpful too, and it sounds like he does. Yo, @MegaMiner, did they respond yet?
     
  25. Chojun Apprentice Engineer

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    I'm really disappointed in the "buy a new computer" response that I'm seeing around here. That's trolling at it's worst.

    I don't fault Keen at all because the game is early access, but currently the minimum requirements for the game are VERY high. This is a strategic risk for Keen because the high system requirements tend to be exclusionary. The community should be concerned because game sales drive development. The risk is medium-term. Hopefully performance can be addressed within the next 2-3 months.

    I personally know of a handful of people who have not been able to play the game since the planet update. I know a few others who are watching the game, waiting to jump in when they believe their machines can handle the game. I have a high-end 'gaming' laptop, and I had to reduce various settings since the planet update (no complaints here, love the update!)

    People in the community telling people to spend $1000+ for a $25 game that's still in development is unhelpful garbage.
     
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  26. DDP-158 Master Engineer

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    Who is telling him to spend $1000? I saw $400 up above. There seems to be a $600 discrepancy here.

    Maybe that's the issue here, people look at something that is $400 and equate it to being $1000 and therefore out of reach.
     
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  27. Potter Apprentice Engineer

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    This. So much this. And then, there's this nonsense:

    No. We live in the world where technology advances and therefore causes older technology to become obselete. Simultaneously, this world is a place where you can go get a job and earn money to support yourself and buy said new technology to (a keep yourself relevant in today's tech world, and (b support future growth of new technology.

    Look in the mirror and you will see one of these people.

    Right there with ya.
     
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    • Disagree Disagree x 1
  28. RIPerKilla Apprentice Engineer

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    "VERY HIGH" requirements has Fallout4, for example, which looks not much better than previous ones and is basically worst Fallout ever.
    SE is complex sandbox and at least it have some use for your PC's hardware.
     
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  29. entspeak Senior Engineer

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    1,744
    The game hasn't even gone through the optimization stage of the process, yet - though there have certainly been some optimizations. There are still improvements to be made and it is difficult to gauge the minimum requirements (except DX11 for planets) until that optimization is complete. This game has gone through many phases where gameplay has been awful on lower end machines only to have improvements come with time.
     
  30. Barfbag Trainee Engineer

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    I actually wish they would dump DX9 and 100% focus on DX11 or even DX12 implementation. But then again, DX12 would cause a lot of rage with those not using W10.
     
    • Agree Agree x 1
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