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    Welcome to the Bug Report forum, please make sure you search for your problem before posting here. If you post a duplicate (that you post the same issue while other people have already done that before) you will be given a warning point which can eventually lead into account limitations !

    Here you can find a guide on how to post a good bug report thread.
    Space Engineers version --- Medieval Engineers version
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Bug Report Guide

Discussion in 'Bug Reports' started by Drui, Feb 5, 2015.

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  1. Drui Keen Update Guy Staff

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    1,383
    Report bugs on the Keen Software House Support Portal.

    1. Search
    Always use the search function before posting (try not to make duplicates) and try our Troubleshooting Guide first. An answer to your problem may be there.

    2. Title
    [Version] Short description

    *Version - When you are in the menu or press ESC in the game there will be series of numbers in the right bottom corner of the screen.
    *Short description - this should be a description of the problem in a few words. "Game no work" is a bad description. "Game freezes while loading a world" is a better description.

    3. Body

    Description - Try to provide an exact description of the situation in which the bug occurs.


    Steps to reproduce the issue - When you know what you have done to make the issue occur, write a list of instructions so that we can reproduce the problem.

    3. Attachments
    Screenshots - Please add screenshots with an issue if you can because it's easier to reproduce your issue. You can also include a short video but please upload it to YouTube or somewhere similar rather than to our server.

    Logs - Post log files along with description, they can be found here: C:\Users\{YOUR WINDOWS USERNAME}\AppData\Roaming\MedievalEngineers\
    We often need MedievalEngineers.log and VRageRender-DirectX11.log.
    Simply paste this into your Explorer: %appdata%\MedievalEngineers
    The log files should be from the game session where you've encountered the bug. If you start the game again, the logs will be overwritten.
    Post log files to www.pastebin.com and then share the link with us.

    When a crash occurs during Alt + Tabing (or the game did not launch at all) also attach an event viewer log*

    World - If the bug is world specific, please upload the world to Steam workshop or to https://www.dropbox.com/ or any other cloud share site. Then post the link into your report.
    You can find save files here: %appdata%\MedievalEngineers\Saves\{YOUR STEAM ID}. There you can find saves from your game. Please use zip or rar software to package files that you want to send us. Please remove the backup folder from your zip/rar file (they are large) unless you are reporting a bug related to the backup system.


    * OBTAINING EVENT VIEWER LOG:
    Please open the Event Viewer (From the start menu, type Event Viewer). In Event Viewer go to Windows Logs, Application and send the top ".NET Runtime" error from Application: MedievalEngineers.exe to our support email.
    In order to do this right, please follow very carefully these steps:
    1) Select the correct file on the left side (Application)
    2) Select first the .NET runtime error from top (Using default ordering)
    3) Copy the large bottom text and send it to our mail or here on forum. Note: make sure that the info is from the Application: MedievalEngineers.exe

    Thanks a lot!
    Medieval Engineers
     
    Last edited by a moderator: Jul 23, 2018
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